Hardware support engineer reddit. I am studying CS at uni (2nd year).
Hardware support engineer reddit Personally, working in a support engineer role I feel like the transition from software engineer to support will always be an option, moving from support to software engineer I've found to be a lot more difficult. com if you have any questions on on exam or training material. You just described what my ideal career would look like. Cisco, Juniper, Arista, Fortinet, and more I just mean hardware in general, like whether it is computer hardware, acoustic hardware, whatever. 5 hour interview and waiting a month+ I was offered a position in AWS Premium linux support. 5 years I have been applying to a lot of companies but barely getting any interviews. I have a previous comment on my profile about the interview process I had with 4 different teams if you want a more detailed view. Left there, got a job as an Azure infrastructure engineer. Okay so I am a recent grad as of 2 weeks ago with a bachelors in Computer Information Systems. Let us know if you have any additional questions. . - Worked as an Field Engineer for ATM Industry for 3 yrs and 7 mo. I want to do better. The link does mention the NSO-092, which is the older version of the NetApp Accredited Hardware Support exam. This is in general terms quite correct. There is going to be software after the product matures, but you need hardware to get started. Sales and customer support require reading manuals, talking with people, and some lab tests. The duties and expectations of a support engineer differ based on the company so I’ll answer your questions based on my experience on both of my last 2 roles. Enterprise Networking -- Routers, switches, wireless, and firewalls. Sorry if I am mistaken, but just about every "Hardware engineering" position I look up usually ask for: an electrical engineer, computer engineer, electronics engineer. I would not do it if I were you, the pay is less, not as much opportunity/ room to grow, and from what I have heard support engineers in big tech such as Microsoft or Amazon their job is similar to customer service on the phone, but instead of answering the phone to some random you’ll be talking on the phone with Tech people that have a problems on the service your company offers. You're less likely to be dealing with people who can't figure out how to turn wifi on and more issues with say- routing, stuck instances, or comp. You don't necessarily need a PC to be a member of the PCMR. Anyways, I’ve noticed that software engineering and software jobs in general are booming and the pay is ridiculously high even straight out of college, no masters but the same can’t be said for hardware. The onus is on you to pivot to a more rewarding and better paying job. Get the Reddit app Scan this QR code to download the app now Computers & Hardware; Consumer Electronics; This is a community for all the support engineer It seems to be insanely competitive in this large city. There are lots of programming jobs where you work close to the hardware. Skills like being able to navigate legacy codebases from day one, being good at debugging techniques, knowledge of cloud providers, and their logging mechanisms, become crucial parts of a support engineer's toolset. Then you have network engineering, IT, telecom, etc. I am looking for feedback on what it’s like working at Salesforce as a technical super engineer. No real names are shared, ensuring the privacy of all parties involved. So gumagawa kami ng mga ATMs and troubleshooting sa mga modules and DevOps Engineer means anything from SRE to sysadmin but cloud to platform engineer to CI/CD engineer to dev enablement to any combo. I understand that as a mechanical engineer getting into the industry of hardware engineering can be tricky due to lack of electrical knowledge, but I've seriously considered going back to school to obtain my masters in materials science (which I love), or something similar if that isn't the smartest choice, and design packaging for 63 votes, 38 comments. And depending on the product, it will be a totally different stack of technology. Also the answer will vary greatly with the position, tasks and field. I’m surprised better hardware APIs do not exist (publicly available HALs seem to be the best solution, but can obscure observability DevOps Engineer means anything from SRE to sysadmin but cloud to platform engineer to CI/CD engineer to dev enablement to any combo. The OP asked what is there more of, hardware or engineering. I'll be working with some FPGA engineers soon, so I'm looking for a list of subjects to study or general advice to be able to effectively work with our fpga team. System Engineer, test: You create combined software and/or hardware solutions to test other software and/or hardware. You said hardware guys could code, and I don't doubt that. The hw engineer would also run thermal simulations and build prototype pcb assemblies. CSCareerQuestions protests in solidarity with the developers who made third party reddit apps. Pro mastering engineer here. Because of that answering your question is a guess at best. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. I… Day to day is like most support positions. ). I am curious what you would expect as a salary for a role of Salesforce Support Engineer: From job listing: In this role, you will: Help our customers solve complex Salesforce Questions/Problems Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs. Hello, I’m currently working in-person as a hardware engineering contractor for a major corporation in the SF Bay Area, with my degree in Electrical Engineering. Your support experience depends on who your customer is. Good work and good design still deserves praise regardless of which work is perceived to be better. May 30, 2022 · The NSO-093 training can be found here: NetApp Accredited Hardware Support Engineer. The average software engineer doesn’t work at companies who pay 200k+. Do well in that for a couple years and you can go anywhere in IT. Amazon Cloud Support Engineer I - Linux - Offer/Decision (WFH) After a 4. TL:DR: Hardware verification engineer for 4 years stuck in a workplace which demands 12 hr days and weekend work. My studio has a lot of hardware but the indispensable pieces are: Merging Horus AD/DA converters; Ampex/ATR Services rebuilt ATR-104 tape machine with both 1/4 and 1/2 inch head blocks in all track configurations; Maselec MTC-2 mastering console; Elysia Alpha Master compressor (my fave mastering compressor); various Sontec and Millennia EQ’s; ATC and Ocean Way It's with a company that is competitive to get in and can pay very well. Jan 1, 2025 · I had every intention to switch careers and work on high level application design but I realized I had put myself in a unique position to leverage software development on hardware platforms. AWS allows Cloud Support Engineers to move to TAM and Specialist TAM roles internally but it's a slow process. The platform is inspired from what has worked well in the software industry and tries to draw parallels with Leetcode and AlgoExpert. I solely do verilog, VHDL systemVerilog, etc. My current and previous positions are that of Technical Solutions Engineer and Technical Support Engineer. That's a good question. It IS possible though. A lot of IT support jobs where you're the first point of contact are like this. My google-fu isn't yielding any posts on the working condition, work life balance, toxicity, overall happiness of those currently or previously in this role. Unfortunately, there was no overlap with the previous engineer and all he left was 1. Hate to say it, but it's not unusual. If you mean "design a CPU at the transistor level used in desktop or laptop computers" then it is exceptionally difficult. reddit's new API changes kill third party apps that offer accessibility features, mod tools, and other features not found in the first party app. I don't want to major in embedded systems and end up with a career where I'll be worrying about salary and my friends getting better salaries. It was an It support engineer II that interviewed me. Particularly this is a senior technical support engineer role. Eventually I realized since I'm tier 1, if there's nothing in the knowledge base about the issue that's being reported, and I did This is in general terms quite correct. It's palpable the admonishment people are dishing out towards the XPS14 about the battery life, performance, the escape key, and graphics. I'm not sure if there is a good company that can provide proper compensation after gaining some years of experience from this role or if I need to check other path that is more sofware related. My goal is to one day become a software engineer. Your coding skills will be utilized, but you'll likely find it pretty easy compared to writing something like Java. Use python c++ to support the designs i am making as well. Go with the unknown, learn a ton and prove that you are a software engineer first. Here’s the problem: you’re part of defining the interview process for network engineers at one of these mega corps. However what that tech does can be different based on the business, but generally to me, it's a support engineer You can also broaden what you think a "hardware" engineer is. org As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. They aren't the only ones that do this, I've interviewed with a well known IC company on the east coast and they subjected me to the same level of questioning. AskEngineers is a forum for questions about the technologies, standards, and processes used to design & build these systems, as well as for questions about the engineering profession and its many disciplines. My fps generally goes between 30 fps on a decently filled world. I am a ECE graduate. Tech support at Crowdstrike is the perfect setup for Professional Services for Crowdstrike, either actually at Crowdstrike or at some other Big4 type consulting company. --- it is so hard to move back to engineering after that. That turned into a job in desktop support. Note that all teams were within the Hardware Technologies division so the process may differ slightly from the Hardware Engineering division (not sure which division you are interviewing for). My first interview Rejection, no interview or calls, for sysadmin at one of my old employers. Hi, I am looking for a job as a Hardware Engineer/ Electrical Engineer and a few Embedded positions as well. 1. They have their pick on who they want to hire. There are realistically only a handful of companies you can work for (Intel, AMD, and a few companies making ARM chips for very low end laptops), they recruit worldwide, and they are very sele Engineers apply the knowledge of math & science to design and manufacture maintainable systems used to solve specific problems. Hardware design is incredible broad and nobody starts out as a generalist. See full list on computerscience. I’m a “devops engineer” with less than two years in IT, and I didn’t major in anything tech related. UPDATE: I had my first round interview. After applying to almost 500 jobs in the past 2 months, I finally got an offer for a technical support engineer for 60k. 5-page README in a massive folder that encompassed 3 years of work. Passed the boards 2018. You learn everything you can about the products, the GRC fulfillments, customer requirements, customer architectures, and customer implementations while you're in support. Thanks! anyone else feeling stuck as a technical support? currently ok naman ang salary, pero parang forever tech support nalang if I choose to stay sa current career. I am a chip design engineer. I’ve been a mechanical engineer for >4 years in the US, and have worked at companies ranging from hardware start-ups to Fortune 500 companies. Absolutely what I would do. --- Once you complete 2 years in support , no hiring manager , will even consider you for the job. You are welcome to roast my resume. Also, you can use your undergrad experience as a feeling out process for what you want to concentrate in. From the description - you will work with: “Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers ( Vendors, Contractors, Service Providers among others). Hi! We are thrilled to announce the launch of our new paid mock interview service on chipdev. It was an interview through Amazon Chime and went rather well. Software engineers experience ageism in part due to the fact that software changes rapidly and people have to retrain constantly to stay up to date. Go with what the actual responsibilities are. I’m a production support engineer by title at my current company but I have a wide array of experience. I have experience in microcontroller programming, PCB design and embedded linux. These skills are not contained in just chip design. I didn't intend to become an applications engineer but I wanted to work in manufacturing or machine design. Prior to that I was a software engineer. ” You will learn the cloud from a deep hardware perspective. The answer is "yes. 5 stuff for them. I am just 5 years in industry and am young. Engineers apply the knowledge of math & science to design and manufacture maintainable systems used to solve specific problems. I have another offer from a other company as well but the salary is not quite as good. Had to go back to school again to switch from customer support to dev. I imagine every engineer that purchases a peripheral undergoes the same integration effort / reverse engineering effort to adapt it to their business context unless there is a suitable HAL available. So to answer your question: I design CPUs at a large company and I basically automate hardware RTL with python now. I was lucky enough to have a few successful product designs in a niche market under my belt and made sure to keep diversifying and take on more challenges wherever they could be found (PCB, embedded, OS, integration, harnesses, sheet metal, 3D design and printing, etc. It might be 8 weeks having a new board fabricated. If anything older hardware engineers are highly desirable since they have the experience to not fuck up and waste a lot of money. They have jobs because they know so much, but their input on hiring interviewing is not considered as valuable. 7 YOE total and I make $130K+ My role is pretty unique though as I handle production deployments as well as being lead for patching all of our ec2 instances in AWS. You should look into either getting hired directly as a TAM/SA or transition to those roles after spending 2-3 years in Support. Manager wanted me, HR enacted a policy of not bringing old employees back even if they left in good standing :( Last job, applied, no interview or calls But it is possible to jump from Help Desk to Admin or Desktop Support to Admin, either or. Leetcode inspired platform for Hardware Engineers I'm excited to announce the launch of my new platform to help hardware engineers prepare for tech interviews. If you're doing desk side support for laptops yea, calls suck. You will not interface with typical end users like retail help desk. io designed specifically for hardware candidates. Tech support engineer is just the title for a techie, businesses name them different. I am studying CS at uni (2nd year). Processor : AMD FX-6300 (3. I never said firmware is superior to hardware. After a few months at my first Help Desk job I got used to the common issues, and didn't get stressed out about dealing with unfamiliar issues. I don't think this industry is a dead end. OP, this is the best answer. Tl;Dr - I received an interview request for an it support engineer position and wanted to get insight on the hiring process and position as a whole. It depends very much on the projects that release drivers and it can go both ways. The better developers automatically tend to be excellent support engineers. Hardware moves at a slower pace. A helpdesk might use the same terminology for tier 1 phone support. 10 YOE. Enterprise Networking Design, Support, and Discussion. Hello, I've received an offer for a Support Engineer Internship part-time role throughout spring 2022, at a tech company ranked top 5 by market cap (NYSE). I've seen engineer, technical engineer, support engineer, systems analyst, it's just a different word for techie. Was an information security engineer prior to this role. Yes SRE/DevOps means something totally different than support but call me in 10 years when huge companies notice the diff. You may be interested in a wide variety of areas. I'm 24M. With this service, you can anonymously interview with verified hardware engineers from top companies like Apple via audio calling. " Cloud support Engineer at Amazon Web Services, did not pass the technical screen. Hi, I am an FPGA/Hardware design engineer working for nearly 2 years. Was a desktop engineer for x amount of years before transitioning to cyber. It really depends. What education is required to become a Hardware Support Engineer? To become a Hardware Support Engineer, a foundational education in computer science, information technology, or a related field is typically required. To make one, you need electrical engineering (EE) to make the electrical circuit (that's what computers are at the end of the day), you need computer science (CS) skills to program the computer (some systems are so basic they don't need this) and then you need mechanical engineering to design the enclosure in which Sales support is first, customer support is second, training is 3rd, and efficiency projects are 4th. Naturally, I turned to laptop reviewers to see what will be my work companion for the remaining half of this decade. They went a little beyond simply routing them though. Posted by u/MightyHarvey - 8 votes and 2 comments It varies drastically depending on what you mean by "hardware engineer". Hello, I just started college and am planning to major in computer engineering and work as a computer hardware engineer. You can fix the interns fuckup on software in an hour or two. This really depends, to be honest. If you are making a product from scratch, hardware always comes first, and is the most important. It's not about the hardware in your rig, but the software in your heart! My current hardware setup is full AMD. I was a high school teacher and I got a job in mid 2022 doing Office365 administration. I was a DevOps engineer at my last job and did everything that wasn't product management or app development. Reason : --- Support work will sooner or later be outsourced to india. The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. Want to quit and switch to software (web dev/data science) which theoretically will allow me to work in multiple industries and is a more measurable real world skill. I then moved on to an office job where our IT staff noticed they stopped getting support calls (or as many support calls) - I was fielding all the usual level 1 - 1. But now you are a bonafide software engineer. You can make great money as a Cloud Engineer (or a DevOps Engineer / Site Reliability Engineer - all similar roles). By Hardware I mean, Digital Design, Embedded Systems, Comp Arch, and so on. So your follow on question is, how will the job help you become a software engineer. I'd recommend that over many sysadmin roles. I’m curious what the latest vibe is for working on support. Many companies prefer candidates with at least an associate degree, although a bachelor's degree can provide better opportunities. They were doing a bunch of Terraform stuff so Desktop engineer is a good place to start, however what you learn on the role is quite limited. I've been actively trying to find ways to use it to make my job easier with little System Engineer, software hardware integration: You develop embedded software and firmware. For example: Debian typically starts with freezes 3-6 months before a release so you would think that only hardware supported 6 months before would work, but big companies like AMD, Intel, etc usually get drivers into the Linux kernel even before they sell the hardware I'm an electronic design engineer, generally mixed signal and power electronics stuff. YoE- 2. Hardware engineers tend to have a bit more intensive mentoring to help avoid that. Systems engineers usually have EE backgrounds and it's great if you like being a jack-of-all-trades. Unsure which one is the "better" way but Support to TAM transition does take a while. Even for different roles at the same company, the hardware role pays less. They may also deal with smart content, manufacturing etc. As this point you are technically a software engineer and comp will be similar to normal devs. That makes the ROI on a hardware intern terrible. Most Networking guys start out working in a NOC as a NOC Technician which is basically Help Desk and then Network Support Technician some times reffered to as Network Support Engineer and you move on to Network Admin and Network Engineer. I think some other folks here might have bad mouthed desktop support a little too much. You can also email ncp@netapp. At our company’s disposal is a TFS with Git and Confluence. Brief Background sa past job and current job ko. I’ve had over 100 internship/full-time technical interviews and have sat at both sides of the table, both as an interviewee and interviewer. If you're doing cloud support for AWS- your customers, and their problems are very different. They train anyone for routing at my job. Then internally transfer to a tools/platform engineer roles if you want even more dev and less prod support. The level of difficulty to become a SWE vs a support engineer is also a lot higher at Amazon. They are definitely in demand and hard to keep. I guess I'm asking "what do you wish your hardware engineers knew?" So it's rare for positions called "support" but when you expand you're search criteria to terms like "Site Reliability Engineer" or "DevOps" @ large org's then $100k+ becomes totally feasible. You have to realize though it’s harder to get high paying jobs in EE as they require more experience and education. Thanks, Brad The first job for embedded systems is an embedded systems job. Main focus is taking cases, then you can do self learning, trainings, meetings, project work, interviewing, and depending on your tenure you have additional projects you work on. Some wonder what Dell hardware engineers are doing, but may I ask how you guys are doing. I am also doing my masters at EE, but thinking of quiting it. You just have to love PCs. I know of a few people that have been able to transition to Software Engineer positions from other paths (QA Engineer, Support Engineer, and Solutions Engineer come to mind). Naturally, this gives me the impression that there is a low demand for Hardware Engineers in the market, and the company does not value the hardware engineers enough. I'm really discouraged by all posts and comments showing up on this subreddit and other subreddits that say that hardware industry is really underpaid. Hey! I’m a rising sophomore studying computer engineering with a minor in cyber security, I added the minor cause my dad wanted it. All of this should take somewhere between 2-3 years most likely. Hardware Engineering is usually an umbrella term for any engineer that isn't software engineering at tech companies like Google. Part of it is the turn speed. The term for support engineers vary from team to team and company to company. It depends, at places like Amazon support engineers are making like 70K while SWE entry is like 150-160K. My job: engineering support of heavy industry equipment maintenance, repair and overhaul, would be incredibly difficult to replace. Posted by u/Ok_Comfortable_3780 - 1 vote and 1 comment Embedded systems are computing systems that are more or less powerful/capable. However, I have been getting plenty of phone screens for Support Engineer positions. Our hardware engineers developed our pcb boards. I see a lot of videos showing software engineers during their workday, why aren't there many "Day in the life of an… If you want to support Hardware Engineers share it with your friends! As usual feel free to let me know what you think about this patch and what you would like to see in Hardware Engineers in the comment section below. You look across your internal landscape of engineers and you see a couple things: majority of engineers hired into the company are SWEs more and more software systems drive the network Hi. For every brilliant engineer, I've encountered 2-3x jerk engineers who do everything they can to put down everyone else in the room. A software/hardware vendor might have quite extensive knowledge requirements in order to support their customers. any recommended path? wala ako background sa programing, pero I started to do self study ng python (since mukang mas maganda as Data Analyst, etc). So gumagawa kami ng mga ATMs and troubleshooting sa mga modules and I recently took over as the sole hardware engineer for a small / medium sized company. Welcome to the official subreddit of the PC Master Race / PCMR! All PC-related content is welcome, including build help, tech support, and any doubt one might have about PC ownership. 5ghz 6 core) Gfx Card : AMD Saphire R9 - 270x 4gb OC edition. I wanted to get my thoughts out and maybe hear a couple of advice from seniors. 19 votes, 19 comments. They fill niches like transistor level design, power/signal integrity engineers, fw developers, RTL designers, etc etc. Highly proficient System Administration knowledge Linux Administration experience is a must It pays six figures in Minneapolis. I'm an ECE graduate and currently all the products that we support is limited to HARDWARE. There are plenty of nice engineers too, just not "rock stars". I said wanted appreciation from hardware engineers for the work I've done. My suggestion : bite the dust , take the dev job. Hardware Engineering is too vague a term to be able to answer without more information. Electrical engineers do get paid pretty similarly at companies of the same size. The reason I want to quit is that I honestly dont think it make me a better engineer and mental toll of the classes is huge on me since I am also working. cwk dmvtvt wnk lflnawp fjaeehx rbmhh kzzqa xcmqa kcdiu mdbhwl jlz otdlko yfxgs gqjza hpvjwo