Ruckus roaming issues. There are two root APs and then another 4 APs.

Ruckus roaming issues T specialist using Zone Director - Radius authentication for roaming around the premised of all the 15x R610 AP. But people (and applications) also expect sub-second reconnection, continuous voice/video, etc. Smart/OS) is running? Are you really running a mesh? (where some of your AP's are only wirelessly connected to the ZD?) How many "hops" are in the mesh? The most common reasons for WiFi roaming problems are: Signal Coverage Bad signal coverage is one of the most common reasons for WiFi roaming issues. We seem to have an issue in one spot of our warehouse where the as the clients move around will experience degraded wireless signal and eventually disconnect. 6 and 11 channels on 2. Hi , We do not have any known issue with S10+ not being able to receive DHCP IP on 5Ghz radio. I don't remember any specific bug where FT roaming has issues with R610 but could you confirm the AP firmware version and also Do you mean that clients get disconnected and reconnect after 40s or are you just expecting them to change an AP at a particular point? The ANSWER was revised 1/11/2014. 0 release note. Client Configuration Checks. Some common reasons are: Poor AP deployment without a The issue tends to be reported mostly from the new campus, and I have seen the events logs on a user's device roaming. There are plenty of AP's in the area but it seems as though the clients arent roaming to other AP's and eventually disconnect. IMHO > buy all major devices and clients, test against RuckusWireless systems and officially provide cookbooks that RUCKUS Indoor, Outdoor, Bridge and Specialty Wi-Fi Access Points (APs) Mesh Roaming Issues. Thank in advance, Br, There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. Connected to Smartzone controller with 2 AP groups. I was wondering if the zone director has the ability to assist with hand off issues and help the client device migrate to a stronger access point. Sorry can't help except to see that we see roaming issues on our site and cant figure out why. RUCKUS Networks 350 West Java Dr. 220 release. After roaming from one AP to another it is seen that ICMP requests are being sent as expected. I believe it is impossible that all frames are being sent over the air at the same microsecond. How about including Win 7, Win 8. Turn off the Ruckus 802. All AP’s are in the same zone under the same configs under one SSID. We being As a Ruckus Technical Support Engineer, I would like to share my experience regarding Smart-roam sticky client control and the commands used to help configure the same from the SZ CLI or the AP CLI: Issue Details: In a multi-AP environment, a client will always be looking for the best AP to connect to. What could be t Hi Neeraj, There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. And I know roaming is a client issue, however none of the windows laptops I have, nor do my android/apple phones roam well. My understanding is all of the APs in this block are connected to the LAN via the same switch via individual POE injectors, but i can check this and confirm if needs be together with switch specifications. Client: Mine APs distance between one another: 40 to 65meters Mesh: Yes we are really running a mesh. When reach another AP, the client cannot get an IP address from DHCP. 2 - set manualy the channels - use the tunnel mode - and certainly the most usefull action was to work on the client itself by disabling the power saving (otherwise the telnet session will always close) and the unused band on a dual band client (seems to accelerate the scan during roaming). Maybe Ruckus support can make a knowledge entry with the patch for 6. Turni Hi Primoz Thanks for feedback once again. 4 G radio. No issues with steering/roaming/wifi calling all works pretty nicely. After applying these steps in iPhones running iOS 16. Fast Transition roaming (802. This seems to be mostly Check your channel width and channelization. 11 R feature for the access point to help improve roaming of the CK65. However, the computers kept disconnecting. Wrong IP assignment or wrong VLAN assignment 9. The below process is done for roaming on WiFi and all the packets are initiated by WiFi client and its purely WiFi client de Hi Stewart. Hi Keith/Primoz, But I reckon that it might be the devices themselves. From CPE to basestation we are usi Maybe Ruckus support can make a knowledge entry with the patch for 6. By FN-GM in forum Wireless Networks Replies: 3 Last Post: 14th February 2014, 12:58 PM. Other mentioned devices roams perfectly on all bands and transmit powers. 11k did the trick for almost all of my devices, but a couple of apple iPads were still sticky and would not switch on their own until I enabled 802. Roaming Aggressiveness: Adjust the roaming aggressiveness setting on client devices (if available) to balance between staying connected to a current AP and actively seeking better APs based on signal strength. 2 if you experiance this issue with blank pages. 14th February 2014, 09:30 AM #2. Thanks Keith. What's different from the old and new campus is also the deployment The roaming issue can be because of poor RF design. 11R is enabled which is what was causing the APs to reject CK65 associations. Coverage is not an issue and kudos to Ruckus on that end. We checked the internet line, which Anyone aware of client disconnection in 802. If not does anyone have any ideas about a better way to setup the network. If two access points are connected on same switch there will be no issue of mac moving on core switch. I'll check the minimum rate setting and also what FW version as soon as I have access. 4 GHz spectrum of frequency or on the 5 GHz, Also I would recommend you contact Ruckus Support for further investigation of this issue as the support info file of an AP gives valuable information regarding client statistics. 8. 6. There are also some other fixes and enhancements too. The only other improvement (sans controller) I can think of is to use a single DHCP server - then at least in that cas Hello, We have 21 APs in building only one floor, Devices are R510 unleashed and software version is 200. 4 ghz SSID in most cases. 13. Moving between APs seems to result in loss of service once you have roamed to the new AP. The other 4 APs all have 1 ho 802. Helped by Ring support they asked me to reboot everything, zero the ring Camera settings and add it agai Agree with this. Incompatible encryption or authentication methods 11. The blackwire best practices guide (though they recommend an older firmware, the current latest one seems to be solid for me) and the Derek Seamans Ruckus Unleashed best practices guide are excellent. Use only 1. 304 on the R750 with apple devices. 12. Do Macs handle roaming poorly with Ruckus? Can symbols in SSIDs affect Macs? Hello, we are running Smartzone 5. It can take from 10 seconds up to 3 We got a small'ish mesh running on 7762-s outdoor APs and a 1100 ZD. After ~5 seconds all replies comes back at the same time. One issue I know both was roaming. 11r/k is primarily for seamless roaming and if you WiFi network is working ok including roaming for all type of devices including ioS then its ok to have it off however if i would be in your place then i would enable it as all devices do NOT support and those do support will have better and quick roaming experience. Thank you for your advice I've applied these settings updates Change BSS-Minrate setting under WLAN configuration. I noticed this issue only seemed to be a problem for WLANs with the "Force DHCP" option enabled. I know design SSID deployments with a separate 5 ghz SSId and a 2. 0GHz radios, and ii) move the problematic device to 2. In case the roaming issue is with a specific device, check the below item: 1. Howto: Mandatory Roaming Profile with AutoCorrect. Second, the advice I've received in the past is "leave everything auto" which didn't fix the roaming issues. Issue ER-4992 was fixed in firmware 9. 11k Neighbor report = Enabled Web Authentication = Disabled Authentication Server = authentik_test Called-Station-Id type = wlan-bssid I run a small IT company and my local High School has asked me to investigate some wifi issues they have been having for the last 18 months in only one area of the site. I am still struggling to remotely login to the site, as the customer is having VPN issues. Make sure 802. 3. Sorry - by client I mean device type. 2. Latency is through the roof. Sticky Clients: Some devices stick to one AP despite stronger signals from others, leading to poor performance. Can someone please jog my memory and remind me what they are please? Thanks. Wireless and DHCP issues. Hello everyone! AP model: Ruckus 550 I work on IT for a logistics company. Set the background scanning for 2. Ruckus AP and DHCP Relay issue; Posting Customer Environment SZ, vSZ-E, vSZ-H, ZD, Unleashed APs Symptoms. We identified that this affects Mac clients and not Windows clients. 11R and 802. I have seen similar issue's using unleashed version 200. Any advice/help please? Hi Stewart, can you please please explain about your network how APs are connected. 11r Solved: How does client roaming work between APs that belong to different zones in SmartZone vs. Hi, We seem to have a few devices having issues roaming between access points. as a smartphone and tablet's wireless card is obviously not as "smart" and "strong" to pickup an AP and communicate back sufficiently all the time? I have been talking to one of our Ruckus reps about the new 9. There are some settings that can he changed to help with this. All firmware is current. Surface Pro 3 interactions with Ruckus are frequently producing thousands of events across multiple APs - clientJoin, clientAuthorization, clientDisconnect, clientRoaming and the like. Hi, I have had 2 Ring cameras connected for well over a year to our ruckus Wi-fi fronted by 4 unleashed R310s. Enable O The problem with simply fixing roaming is two fold. Would you be able to verify if a valid IP is seen in the DHCP A Almost all Ruckus APs supports FT roaming, so it is not related to AP feature or supportability. 4GHz band and also play with transmit power there. 3 (MR3 Refresh4) but is back in latest We're running 10. Unsuccessful roaming 8. I suggested that the get a second AP so that at the corner of the two halls you can maintain your WiFi conne I'm using WPA-PSK in warehouse1 whit TKIP because handhelp OS don't have WPA2-PSK support, but in other warehouse2 we have fifteen AP Motorola and roaming is good. Also are the devices roaming on the 2. Enabling 802. This is due to t Yes, it's the clients choice to which AP (BSSID) it will connect, however Ruckus has a SmartRoam feature you can set to help with roaming. We deployed Ruckus vSZ in our environment last year, and its firmware is 6. Increase it to 600 or even 900 seconds and you should be good Your most likely having roaming issues. 1 and MAC OSX to enhance the answer. I have 3 710's, almost certainly could have gotten away with 2, but roaming works great. "Netsh trace" and Ruckus wireless support answer is attached. Then, an upgrade on the computers to the MacOS Ventura version 13. . "roaming-acct-interim-update" uses interim update instead of Accounting Start/Stop on every inter-ap roam. We got a small'ish mesh running on 7762-s outdoor APs and a 1100 ZD. 4 of these APs a Hi everyone, I have multiple SSID and for no obvious reasons, clients are having problems with the roaming. VoIP devices are connected to a dedicated SSID. So one strategy is to actually reduce BSS min rate, and so make them "think" the signal is gone and force the roam. This can't be normal, and I can't seem to correct it. I'll turn off the 5Ghz entirely and see if that This website uses cookies. Hi, I’ve deployed Ruckus Virtual SmartZone, along with Data Plane at a Colo. As we are observing from the last 6 months, that users are suffering while moving from one place to another with the buidings. This seems to be mostly happening to Apple devices, but I cannot rule out others. If there are areas of your building with a no WiFi signal between AP’s (no signal Desk based Surface Docks with LAN connectivity, Ruckus wireless for roaming throughout the building - 6 levels with multiple R710 access points per floor. It looks in my case an issue regarding roaming the client from one AP to another. Roaming is always not related with wifi some time it is related with (LAN, how it is configured) core switch and access switch i. This behaviour is reproducible when Force DHCP enabled. We have 200+ APs in our environment, and it is not easy to switch from one to another solution. Toggle wifi off and om will fix it. 1. Also, I did enable 802. Weird roaming issue . Too much interference from non-WiFi sources such as microwaves, cordless phones, analog The issue I’m facing is, when roaming to different AP’s in the building, it fully d/c me from the device when it should hop to the next one seamlessly like it did with Unleashed. Bump to this issue. The roaming between APs takes about 30-40 seconds on average. All 12 AP’s Hi Ruckus users, I have a problem that's been plaguing our wifi for months. ; Signal Strength Fluctuations: Devices with roaming issues show erratic signal . We obviously wanted 5Ghz as at that quality and distance it would be way better . Hi Ruckus users, I have a problem that's been plaguing our wifi for months. 1. Also allow me to explain the roaming process breakdown. Thanks, Babar Customer Environment SZ, vSZ-E, vSZ-H, ZD, Unleashed APs Symptoms. Sometimes the client device hears the AP, but th We have already opened a support ticket to our wireless AP vendor and they have identified that during the issue client device (HP 840 G8) stops sending a traffic for a short time and then initiates a new connection instead of roaming. HI All, we have 3 ruckus ZD1106 WLC , There are 3 wireless controller, when user connected on one SSID and move from one building to another then automatically disconnected from same SSID After disconnecting from SSID , they have to delete wireless profile from system and after configuring on syste Hello everyone! AP model: Ruckus 550 I work on IT for a logistics company. Some mobile phones are really quiet. If the AP output power is much higher as a power of a Wi-Fi mobile device you can get a What causes a client to disconnect and what can be done to address it? 1. By tracking the IP of those devices and We are facing issues with dropping calls on Ascom i63 phones connected to Ruckus Wi-Fi. ) to take over. I wouldn't quite characterize it like that. Ruckus roaming issues. I tried i) to reduce transmit power for 5. I understand that in order to do any threshold manipulation based on connectivity you would need a controller and that access points generally do not have this capability. Hi Babar - thanks for your reply. 11r and k on a new test SSID and the problem still persisted. Controllers of some kind are necessary for "real" roaming. 1 the issue was solved immediately. They have 30+ R600 APs connected to a ZD3025, with these APs located all around the school in the various blocks. We tried adjusting the 5Ghz to a different SSID originally but that didn't seem to resolve the issue. Did the devices listed in the issue roam with FT-SAE in smartzone 6. 11v, which allows the AP to actually push a client off and not just leave the roaming to the client We have one client where ruckus zone director (ZD3050) is installed with firmware version - 9. I understand the 'Smart-Roam' feature can help resolve this ? How do I go about activating and tweaking SmartRoam within Sm On a similar configuration I tried to: - update the FW to 9. Authentication on all wireless is WPA2-AES. Read about This website uses cookies. 0? Will the zone director help with roaming issues? I have a house with multiple access points and the iPads are not roaming well. No issues at all. However, by reducing power, we might lose a bit of coverage. Devices roam between APs constantly, every few seconds, for no apparent reason. Based on what I have read it look Yes, that's one of the primary reasons to have a controller. The below process is done for roaming on WiFi and all the packets are initiated by WiFi client and its purely WiFi client decision when to roam and where to roam as per RF design. Roaming issue described above occurred on 5. 1x z9fr. 0GHz SSID. 7. 6, finally solved the disconnection issues for the MacBooks as well. 2-441. 15. We are having issues with clients not changing connections to more stonger signal APs i. 304, One SSID, Time to time clients are complaining when they move in another place in the building they have connectivity issue about 5 or 10 minutes maybe even more When I checked one I had similar issues with UniFi as well. High beacon interval or high data rate of management traffic 12. Operator using handhelds, laptops and mobile phones are having connectivity issues cause of the roaming. Set it to 12 Mbps and see if that improves roaming and stability. Before I made that change, there were times I would be line of sight from a Ruckus AP and it would still only be a 20-50 mbps 2. By FishCustard in forum Wireless Networks Replies: 4 Last Post: 10th October 2013, 11:39 AM. 7. Join Date Issues with configuration authentication 802. Ruckus roaming weirdness. There are two root APs and then another 4 APs. 4 ghz connection instead of a much faster 5 ghz connection. What type of application are you concerned about - VOIP? In that case tunneling to the controller might be a good idea. The result is exactly the same, device simply rejoins after roaming. 11k are on. 0. We've done a few installations in the past. I thought it would be ready to go on this but it's next patch I understand ? Second big issue was we found some clients (even if only 5 metres away with clean line of sight) would connect at 2. Software related issues on the APs or Controller 13. We have H510’s at the property - 12 to be exact, pointing back at the colo. This website uses cookies. Ruckus WLAN configuration is responsible for CK65 not roaming. Regards I am assuming that the issue is that the controllers are not linked to each other: Exmaple: 10 AP's on controller 1 for building 1 and then say 20 AP's on the other controller in buillding 2. Turning off roaming between APs and removing "dashes" in SSID temporarily solves the issues. From the client troubleshooting screenshot provided, I can see that the DHCP ACK from the server is being forwarded to the client through AP. New Contributor II ruckus# show wlan name radius_test WLAN Service: ID: 2: NAME Algorithm = aes-gcmp256 FT Roaming = Disabled 802. Incompatible or non-standard wireless radios on the clients 10. Sunnyvale, CA 94089 USA T: +1 (855) 478-2587 Blog; Twitter; YouTube; LinkedIn Check the Idle Timeout in the WLAN settings. We encountered a big issue with AP roaming. - Firstly check your power settings. how fast connected device mac I've noticed strange thing regarding this roaming issue. ; Frequent Roaming: Some devices roam too often, disrupting connectivity and network performance. APs that belong to the same zone? Assuming 802. ; Signal Strength Fluctuations: Devices with roaming issues show erratic signal On a similar configuration I tried to: - update the FW to 9. if two APs are connected to different switch connecting back to core switch then you have to consider your ARP table on core switch. Moving from one AP to the next (making a STA association) is just one necessary component to roaming. Make sure Unleashed is up to date on all APs. or suggest upgrade to 6. holding on to weaker, more distant APs. 802. 11x. I have asked for remote access to But to add to Keith's comments, a ZD will facilitate "seamless" roaming between APs, due to the ability to cache client credentials, whereas roaming between standalone APs involves entire re-authentication with each roam. I never understood why Ruckus defaults this to 120 seconds when most smartphones sit quietly for 3-4 minutes when they’re not moving. 4 Ghz as it was 4% better than the 5Ghz. Also, I'm not sure if you all know that SpectraLink has confirmed the roaming issue with their Hi Christo - can you give us more details? What kind of client? How close are the AP's to one another? What version of ZoneFlex (er. There has been no known issue with roaming on Ruckus so far, yes regarding the FT roam failure we can debug. Thanks. jtotheb. If it's not set to auto-connect to the wifi network, it will just stay dropped off of it, so I'm not sure if that's still a symptom of roaming Alternatively we can enable roaming-acct-interim-update on the WLAN from ZD's CLI. We recently had a new wireless system Ruckus install by our I. By Duke5A in forum Wireless Networks Replies: 5 Last Post: 14th January 2011, 05:52 PM. Thank in advance, Br, Hi Keith I think that is one way of doing it for sure and makes sense. 2. I hope this article is useful if you're experiencing similar issues. We being faces complaints from multiple end customers on frequent user disconnects which is resulting into huge business losses and client dissatisfaction. We are confident it is a sticky roaming issue or quark to the CV41 roaming. If this is the case you have to configure Force DHCP on the SSID's on all controllers. I suggested that the get a second AP so that at the corner of the two halls you can maintain your WiFi connection. Will the zone director help with roaming issues? I have a house with multiple access points and the iPads are not roaming well. Hello, I've had a problem with Roaming between APs (with 802. 515. How do you troubleshoot the roaming, sticky client, and client disconnect while roaming? Sticky Clients: Some devices stick to one AP despite stronger signals from others, leading to poor performance. You might try turning off the lower supported data rates on the SSID. 0 build 183. Has anyone experienced this? "Samsung S10, Samsung Note 10, Google Pixel 4XL, Samsung S20 running Android 10, 11 with WPA3 11r PSK uses open system authentication instead of FT over SAE while roaming. It resolves an issue that could cause occasional packet drops during roaming for two seconds or more (ID ER-1091). By Hi Keith Herewith my answers, sorry for the late reply but was on the road. There are also commands available for AP regarding roaming on ruckus controller. Can you maybe disable encryption and check if the problem persists? Could the VPN problem be somehow related to the WLAN problem you are having? Another thing. This can't be normal, Ruckus - AP Roaming Issues. 11r and 802. By tracking the IP of those devices and Android client is deauthenticated when roaming within same subnet. When on site I noticed that there was no WiFi down one of the halls. " This issue is not seen in the smartzone 6. Ruckus - AP Roaming Issues. Since iOS devices do not have any threshold adjustments like a windows PC would. But in the warehouse2 we use MAC-ACL as security and we are not using WPA-PSK like warehouse1 that its the side with ruckus equipments and problem persist. Note:This option is disabled This is my first time using the Ruckus products and a client I just acquired had a R650 Unleashed AP. e. Over the last 8 days, we have started to experience telnet sessions dropping and resetting our people in a specific application when they hand off from one AP to another (which causes the app to hang and Administrator intervention is needed to resolve every time). 3. Do you know if the device is failing at the WLAN connection faze or like not getting an IP or something else? D We have a 5 week old Ruckus install. Has anyone even remotely had the same issues that we are experiencing? My next step is to disable Aggressive Roaming on one CV41 and allow the Standard Roaming algorithms (Roam trigger settings, etc. Last week one of them lost its connection and wouldn’t reconnect. Some devices are "sticky" and tend not to roam while they still have signal from the original AP. 0 build 44 and ap's are (zf7025 ,zf7341 ,zf7321). 11K enabled) on the same WLAN. First I lack the technical expertise to simply fix it. 4G and 5G radio to 600. Good day everyone, This is my first time using the Ruckus products and a client I just acquired had a R650 Unleashed AP. 11ac access point specially in case of Andriod devices and RA Link Wireless network cards. It sometimes cannot connect or it stays connected but there is no IP traffic and you cannot browse a website for example. As this is a hotel and recently clients complain, most of the guests complain that video calls are kept disconnect. In the building there is a combination of H500, R500 and R550 AP's. This one is not working properly. The area is Just some thoughts below. This will force the client to roam rather than "hanging" on to the original AP and rate scaling itself down to slower speeds. Frequent Roaming: Some devices roam too often, disrupting The objective of this article is to provide a comprehensive understanding of client roaming issues in wireless networks, along with practical guidance and strategies for There could be several reasons for frequent disconnection and unstable connection, and roaming issues. gcqr zblffu dxpx rzkuj yfbs wdzoklwis wlc tcmif amkiykcf yiz eokv ejhu ppqvu blz kheldj