Alexa not responding sonos. I have to use the App to start BBC Radio 2.
Alexa not responding sonos This does not happen with the Echo Dot. It responds e. Add Alexa as a voice service. If your Sonos Move 2 won’t connect to Alexa, the most important thing is to use the same Wi-Fi or internet across all involved devices. It seems all voice commands are Hi @cabane, welcome to the Sonos Community!. This ensures Alexa uses the correct Amazon account. Still not responding to voice control. Tap on Skills & Games → Your Skills → Sonos → Disable Skill. Deactivating the If Alexa is not working on Sonos Era 100, set up the voice assistant correctly, update the speaker, and re-enable the Alexa skill. Want to know if anyone has suggestions on how to fix voice control with Alexa. I have to use the App to start BBC Radio 2. I tried eating and reconnecting the Ale Connected my Beam to my Samsung TV ARC port. I have disabled and re-enabled Sonos Skill in Alexa; Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app I have a Play 1 and a Beam and Alexa randomly stopped working on both today (have checked the mic is on). The involved devices are typically the app source, Move 2, and Alexa speaker, so Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. But not only Alexa isn't working on my Sonos One, also have problems with Google Assistant. I rebooted speakers, deleted and reconnected WiFi, deleted and added both voice controls (which worked upon initial so mics are working) but then would not work after setup. I get the “You need to link speakers to your user@example. There seems to be a specific problem with Alexa and Sonos Beam. It seems I can only control music on Same problem on a Panasonic TV. All steps were followed and setup went smoothly, However it is not responding to any commands. I have had same for 4+years. Then I went to add Alexa via the app, got into the Alexa app on an Ipad, it discovered the Sonos and added them fine but when I try to use it, nothing happens. The light is white, but doesn’t blink or dim when I say “Alexa” or “Hey Sonos”. I can give a voice command, Alexa responds to the voice command and acknowledges that music is paying, but music does not play. Just setup the Sonos One. “Maybe try de-registering each of the Sonos components in the Alexa App, as there is both a ‘speaker’ component and an ‘Alexa’ component for each Sonos speaker (and fyi a TV component for a Sonos HT product). I have 3 Echo, latest generation. Sorry to know about this issue on your Sonos system. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Once disabled, tap on Enable Skill. This will complete the set-up process again; 3. I have other Sonos Ones in the house with Aiexa already and they work fine. microphone is not working and hence Alexa not working either Diagnostic number 1233420327 Hi there, walter45. All was working fine till today. Setup new wifi, Alexa voice commands would acknowledge me, she would give time, weather, but when I ask to play music, it says “playing music from Apple music” but no music, same with iHeart Radio. Example - I will ask Alexa to play top hits on pandora and it will fine, but when I say “Alexa STOP or PAUSE” Alexa beeps continues to play. Alexa will not play what i ask from my spotify. I have lost Alexa on my Play One. ; Cierra sesión en todas las apps de Amazon del dispositivo móvil, es decir, la app Amazon, la app Alexa y Amazon. Please have a look at our Support Article Alexa commands not working on Sonos which includes various quick and advanced fixes. I had the same issue and removed then re-added the Sonos skill in Alexa. Thanks in advance for the help! Hi Mandy, what's not working is the link between Alexa and Sonos (and a few other things). I have unpaired, reset to factory defaults all devices, uninstalled Sonos app, and I have one of my Sonos One speakers not working properly with Alexa commands. Go to Sonos app, to the speaker you want Alexa enabled on, go to the Voice Assistants section > Add a Voice Assistant > Select Alexa > follow the prompts Repeat steps 4, 5, 6, 8 for each Try disabling and re-enabling the Sonos skill in the Alexa app and deleting and re-adding Alexa in the Sonos app. After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work. I hope this helps. The Sonos app on my iPhone shows Set up a Sonos one a few days ago, was working great, loved it. I have factory reset the speaker and reconnected it. You can read more about this on our support article about Amazon Alexa availability on Sonos. I've tried re-installing Alexa control through Sonos service, but that didn't seem to wo Hi When i installed my beam yesterday Alexa worked fine. This article will explain how to control your Sonos system using Amazon Alexa. Not sure how I got it working in the end, but it was a lot of removing devices, adding them, removing skill, Alexa on my Sonos Beam stopped working all of a sudden yesterday. This is one of the most used and useful features for Sonos/Alexa and I am loosing trust in the whole system at this rate. After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices. Diag-8022698 the guy from Alexa support told me that some routines don’t work with third party devices. 3. Here is a response I am getting when I ask Sonos Roam - Alexa, play some music. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. If Alexa isn’t initiation playback when you ask, then I’d recommend following the steps listed in our support article for Alexa voice commands not working on Sonos. Diag:8022698 Setting up Sonos on the Echo dot - software all upgrades to 8. All up to date software. I can switch the microphone on and off manually by touching the button. When I ask the Sonos “Alexa, play Absolute Radio” or “Alexa, ask BBC to play Radio 2” or similar commands, I get the expected response: E. Anyone experience a similar issue? This is my first Sonos product and I know other people have been having issues with Alexa working on their products as well, just haven't seen any issues similar to what is going on with mine. When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by’ but then silence. Upon checking with our specialists, Multiroom is Alexa devices working with Sonos or multiroom to Sonos is not yet integrated to Sonos as these are 2 different protocols for Alexa enabled speakers and third party Voice Assistant speakers such My new Sonos Move arrived this morning. When completing the setup, I can hear Alexa confirm setup with, “Hello!”. ; Elige el producto habilitado para voz de la lista de Productos Sonos, luego selecciona Eliminar Alexa. The iight for the microphone is not on. Once completed, try giving Alexa another command. Thanks for posting and sharing your diagnostic report number. Additionally, check the status light above the microphone button or voice service button. I tried Sonos Voice and it’s working, confi Is your Sonos device not responding to Alexa commands, or is it unable to understand what you are saying? No matter, if your Alexa is not working on Sonos for one or more reasons, some fixes go with every issue. I can still play songs through the Sonos app. the Sonos device found is connected into the same dumb switch but I can't see As of this morning, the microphone on the Sonos Beam is not responding to input. Luckily, you can easily sort out this issue by just removing the Sonos Skill from your This ensures Alexa uses the correct Amazon account. Any suggestions of how to fix this problem? Thanks! Open the Amazon Alexa app and disable the Sonos Skill. “Absolute Radio from Planet Radio” or “BBC Sounds, and the jingle. However, my Sonos devices from within the Sonos app work just fine. The Sonos One is my first Sonos and the experience so far has been frustrating. I may as well of bought trhe play bar and used the sonos app as alexa clearly does not work as intended on your Had the Sonos setup and working with Alexa fine last week. And if the Sonos devices in the Alexa group are grouped together via the Sonos app, then all speakers in the Sonos group play. 8/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of This ensures Alexa uses the correct Amazon account. I still can control the Just setup the Sonos One. I can both play music via the app, and listen to the TV through the Beam but the Beam does not respond to any voice commands. If the light is off, ta We have an article that describes exactly what services to expect at this time: Control Sonos with Amazon Alexa. Got home today and said Alexa play music, but nothing happened. I restarted speakers so everything should be all set. De-register any Sonos product on the Alexa App. I have unplugged it but no change. Known bug (on Sonos support page) that with the March 14, 2024 Alexa App and Sonos 1 app updates, Alexa voice does not work on the Sonos One (Gen 1) speakers. Enable the Sonos Skill in Alexa 12. Set up ALL Sonos products one at a time_if you were in boost mode start with that Sonos component; if not proceed with Wi-Fi mode setup Note: Setup the Sonos One last 10. Diag:8022698 Alexa on my Sonos Beam stopped working all of a sudden yesterday. Ensure that your Sonos One's are Amazon Alexa and Sonos; Alexa not working/available - UK; I have an Echo dot and a bunch of Sonos Play speakers. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. I do it and never had this issue with my ot Alexa not working on SONOS . Activate Alexa 10. She says "Sorry TV is not respondin However, you can create a group of Alexa devices into which you can place both Echo and Sonos devices. When we came back: I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. Amazon Alexa and Sonos; alexa not working; When i ask Alexa to play music on my Spotify. why does alexa not work!? Alexa was having trouble understanding commands (like pause, stop, or play) suddenly, and even after the most recent update, it's still not working. However, the mic le I have 6 Sonos Play 1. My incident involved Alexa saying that my ADT security system commands (arm/disarm) were not being initiated when in fact they were. Re-install the Sonos App 8. Volume control is working, but can't get Alexa to turn on or off my TV. Now when a say ‘Alexa, play BBCRadio 2’ she repeats the command but doesn’t turn it on. Then SILENCE. Purchased my second sonos 1 in December, and noticed sometimes when music is playing, Alexa will not respond to me! The volume of the music is never too loud and the mic is enabled, if I stop playback via the Sonos app, Alexa then begins to respond again. I also have Alexa and when I give Alexa a command it dims the sound on the Sonos device in the house properly - which suggests that connecrtion is fine, but when I ask Alex to play music on any of my SOnos devices (Play 5 mostly) it correctly says it is going Alexa was having trouble understanding commands (like pause, stop, or play) suddenly, and even after the most recent update, it's still not working. I have the Sonos skill enabled on the Alexa app but when I go to settings>services and voice>add a service in the Sonos app there is no option for Amazon Alexa, only Amazon Music. Try a command_"Alexa, what I notice that whenever I am playing music through SoundCloud, Alexa does not respond until I manually go into the Sonos app and pause the music. I told him that manual announcement do work, but he said that routines are another matter. since then I can not add alexa on my beam mic saying off ,mic saying on both era unable to switch off on era and can not switch on beam tried alexa enabled skill settings switched back on still no joy Install the Sonos and Alexa apps and sign into both 5. It does acknowledge the command where I ask to play music, but doesn't complete the action. Does this happen with anyone else? I currently own the Sonos Move. ” The visual indicator on the ADT panel would indicate that the command had been executed. Recently my voice enabled Sonos speakers are not working with Alexa. Follow the steps to log into the appropriate Amazon account when prompted to do so. Going to throw it out of the window shorty it’s so difficult and frustrating. When I look at the Alexa app the voice enabled Sonos speakers are showing offline. I signed out of every account and logged back in. Alexa app shows all the Sonos This ensures Alexa uses the correct Amazon account. If this doesn’t work, reset your speaker to After upgrading my Sonos system ran into issue of Alexa not working properly. There are Using some Sonos Ones to control Alexa. Having the same issue today! Same issue. Anyone know the fix for Alexa not responding at all? I have two at home, the other unit is the same (Sonos One) and it's working fine. After consulting the numerous Sonos User Forum posts, trying things suggested, and thinking about my issues finally figured out how to fix it. During the Sonos install of the Beam, is stated that it linked with Alexa. I have paired devices, Aelxa says there are no speakers with the name I give (Familyroom, bedroom, etc. I noticed that on Alexa App that I had Sonos One listed and 'Foyer'. The Alexa function does not work at all on the Arc. Test to check Oddly, after digging around in the sub-menus in the Sonos app (on my Android phone), I found that the Alexa capability had been removed from the Voice Services in the "Living Room" group. So far a waste of money spent. When I say ‘Alexa, Stop’, the volume dips for my command but continues to play. (Similar case with Sonos Arc) Hello @EmiCul, welcome to the Sonos Community! I am sorry to hear you are having trouble getting Amazon Alexa to work again on your Sonos System after you changed your Wi-Fi. 7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable'; 3. g. I have discovered the device with the Alexa app and it does work with my hue lights but on an ad hoc basis. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. If you are still unable to resolve the issue after trying the above, feel If Alexa is not working on Sonos Era 100, set up the voice assistant correctly, update the speaker, and re-enable the Alexa skill. We're constantly working on the Sonos One and voice control, so there are Both Alexa and hey Sonos have stopped working. I have one of my Sonos One speakers not working properly with Alexa commands. The sound is turned up (it works if I go into the Sonos app and start a song from within there), but does not play when requested through Alexa. Amazon Alexa can be added and and acknowledges this with a "Hello" from the speaker, but it doesn't work afterwards. How do I debug / fix this? I have a similar issue. Make your speakers (other than the Sonos One) appears in the Sonos app The next two steps may not be necessary so check them both 6. If you are struggling with any of the steps, feel free to reach out to our Support team, as they can guide you through getting Amazon Alexa back on your Sonos. Finally got Alexa working then one day it stopped responding. Open Alexa app Add Sonos as skill; Register Sonos speaker; Add music service. If your voice-enabled Sonos speaker has a physical microphone switch, make sure it’s switched on. I have inked it and enabled the skill but still will not understand and continues to say will send a link but never does. We are investigating, but do not have an ETA for a resolution. It responds ok when I say “Alexa” but does not respond to all commands. "BBC radio 4 from TuneIn" but then nothing plays. Recently, Alexa stopped working on all my SONOS speakers. First time I setup my Sonos One, it took hours to get Alexa + Spotify + Flash briefing working. Thought I would share what I went thru to get it – recognizing that while som - Select 'Discover' at the bottom of the screen. 6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. Remove Alexa Voice service. How to Fix Sonos One Alexa Not Working? Re-Link Skill; The majority of times this issue is because of a minor bug in the application. It appears the Get help and assistance with your Sonos system; Home theater; alexa not working; I have changed my surrounds from one sl to era 300 . I’ve also done everything under in the Sonos support topic about deregistrating and reregistrating an Alexa device. Spotify has been set as default. Is your desired functionality available? Then let's move on We are aware of an issue affecting functionality of Alexa on S1 Sonos systems. Everything went smoothly. Spoitfy linked correctly. This means commands going to Sonos devices may not work. Amazon Alexa and Sonos; Alexa or microphone not working; I set up my speaker 6 days ago and the microphone or alexa has stopped responding. Example - I will ask Alexa to play top hits on pandora and it will fine, but when I say “Alexa STOP or PA Sonos was working perfectly! Then we went away for 3 weeks. I have amazon alexa products that work fine. Using the Sonos app, complete Alexa setup again. After removing both services from my two Sonos One speakers I'm no longer able to add Google Assistant. I tried turning off and on again but there is no change to the behaviour. If I go directly to the Sonos app and start the player that way, I can get Alexa to at least recongnize the player. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. It plays the sound and appears to be listening when I say "Alexa", but then doesn't respond after that. Ajustes; En Ajustes del sistema, selecciona Asistentes de voz. but the Alexa app is linked to Spotify. Installed new sonos one worked fine with alexa for 2 days then alexa didnt understand anything. 8/ In the Alexa app , select Smart Home>Devices>Discover. I'm wondering if anyone else has had this issue, or knows a fix. I've tried re-installing Alexa control Just setup the Sonos One. If this doesn’t work, reset your speaker to If your Sonos Move 2 is not connecting to Alexa, verify that your devices are connected to the same Wi-Fi, update both applications, and re-enable Alexa’s Sonos Skill. Not what was advertised Hi, I have a Sonos Move and 2 Sonos 1s around the house with Alexa which has been working fine for ages. . I have 10 SONOS devices all working wine Sonos app on android and also on OSX. Reopen the Sonos App. it’s strange to me because it’s just an automation of something that is already working, so instead of me pushing a button it’s a script that push the button for me it should work! but I The second time I tried it, it switch the music to my Show again. It seems I can only control music on To fix Alexa responding but not playing music through your Sonos speaker, confirm that mute is turned off, re-enable Sonos skill in the Alexa app, soft reset the Sonos Want to know if anyone has suggestions on how to fix voice control with Alexa. When it's resolved, it should start working, but if you see the outage has been resolved and you're still having trouble, let us know. The Amazon Alexa and Sonos; Sonos Beam Mic Not Working; I have a Sonos Beam successfully connected with Alexa using the Sonos skill on the Amazon Alexa app and an Echo Dot. But when I try and start Sonos initially, Alexa tells me that "XX room is not responding". I have the latest software versions of both the Sonos app and the Alexa app. I can play music thru the app, but all voice control is gone. ). Moved it to a different building with different wifi. Once I added it back and got the "Hello" audio prompt from each surround speaker, the Alexa capability and microphone hardware function was back. 1 however the Alexa App can only see one Sonos device out of 5. Has anyone experienced Sonos (Play 3) not responding to Echo Dot? Alexa seems to recognize speaker but speaker does not play. It's a partial outage, so sometimes it might. I have tried disabling/re-enable the skill, but am getting stuck when trying to enable the skill. Diag-8022698 Hi @Emichon, welcome to the Sonos Community! There don’t seem to be any restrictions regarding skills on the normal version of Alexa on Sonos, but the international version does have a limitation that doesn’t allow Alexa Skills. Re-install the Alexa App 9. Today I got round to connecting the Beam to my TV - a LG UK6950PLB and the Alexa capabilities have stopped completely. Force close the Alexa App. I can control my speakers in the S1 app but not with Alexa. com Sonos account before you can add th 3. say "Alexa, set timer for 10 minutes" > audible response from Alexa to confirms that it has been set. If this doesn’t work, have a look on our Support Article Alexa commands not working on Sonos for further troubleshooting steps. Thanks. Download the Sonos skill in Alexa and enable it 8. Amazon Alexa and Sonos; Sonos Five (2020) - Alexa not working; I just set up a pair of new Sonos Five (2020) and updated the app to S2. I can play these fine through the speaker using the app. Alexa will no longer start playing radio, Spotify or audible via my Sonos beam. If you do not have voice-enabled Sonos speakers. If i ask it to play a certain playlist it say "i cannot find playlist in your music library. Has been working perfectly with Beam, now Alexa says TV not responding. The sound is turned up (it works if I go into the Sonos app and start a Amazingly, I have the Alexia connection, working in Canada, using Alexia devices bought in Canada and a Sonos speaker also bought here. While the basic functionality of Alexa is working (asking time, weather etc), it just won’t play any music. I tried Sonos Voice and it’s working, confirming that mic is not the issue. My Network does have a number of switches with Wifi Access points connected into different switches on that large Layer 2 network however things is on the same class C. If Alexa responds to some commands, then generally disabling then re-enabling the Sonos skill in the Alexa app will fix this. This was not a Sonos issue. Every time I unplug the charging base for my Move, Alexa will stop responding to voice commands. It used to work fine, but now it doesn’t. Appears that Alexa stopped working but I’m bit sure why as I didn’t do anything to it. I set a timer, and when the timer went off 4 minutes later it didn't react anymore; Alexa app shows the Ones as "unresponsive". Open the Sonos App. Just bought a sonos beam to allow me to connect to other sonos products and TV but it won’t connect to anything not even Spotify that is on my sonos app. 7. com en tu navegador móvil. When I look at devices in the Alexa app it says my 2 This returned Alexa service to my single Sonos One in my bedroom and my single Sonos One in my kitchen, but Alexa is still not working on my Sonos Beam setup in my living room. See our article on setting up Amazon Alexa on Sonos if you have not set it up already. I’ve tried removing and and readdin I setup the new Alexa beta and everything linked properly. If I try and request a song (or "what's in the news", etc. Open the Alexa app on your iOS or Android device. I’ve unplugged it, waited 30 seconds, and plugged it back in. I even had a message on my inbox in the Sonos app suggesting I should take Hi. Long time Sonos and long time Alexa user here. However, Alexa/Beam will still do volume up or down, just won't turn TV on or off. I’m based in the UK. You can, however, cease Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. Amazon Alexa and Sonos; Alexa commands not working. Force close Sonos app. The Sonos skill is not published directly, but indirectly I found that if I set up Yonomi on Alexa, enable Smart Home on the Alexa device and the allow Alexia/Yanomi to search for devices, then miraculously, it finds the Sonos Have a look on the following Support Article Alexa commands not working on Sonos, most importantly try the below: Re-enable the Sonos skill Open the Alexa app and tap on the More menu in the bottom right. Ask Alexa via the Sonos One to discover Hi @FelixR, Thanks for reaching out, and welcome to the community. The Sonos are listed as speakers. ) Alexa responds "OK, now playing XXXX" but then there is no sound. I For whatever reason. Remember, if you want to do this, rename Amazon Alexa and Sonos; Sonos One not working with alexa; I've always been a really big fan of Sonos products but the Sonos one leaves a lot to be desired. response: sorry to do that first enable the skill for your Sonos roam in the Alexa app, then ask me to discover devices. The Arc does not respond at all to Alexa commands. Alexa would say “ADT is not responding please check the device’s network connection. Enable Voice in the Sonos App 11. Have checked TV HDMI settings, not changed any settings on the TV. De este modo se garantiza que Alexa utiliza la cuenta de Amazon correcta. it says it cant play as i need to link on Alexa app. It seems Alexa went offline recently for a short time and some accounts were affected and had their token removed I have an Echo Dot and a Sonos One. Followed thenusual troubleshooting ie uninstallnturn off router rreinatall blah bla but hey atill not working. Plug in your Sonos One 9. So when you tell Alexa to play music, it plays on the Sonos devices. Timer DOES NOT go off as expected. Activate Alexa in the Sonos app 7. hjxcmbgnmxstzomkdvkkvaevqlrnzirohhpfhyvbxdlwforoyjhyguecygcvhpmagbsfdlxo